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Data protection at a glance

We take protection of your personal data very serious. Hence we'd like to inform you whether and what personal data we collect, process and use. Our responsibility results from the General Data Protection Regulation (GDPR), the Federal Data Protection Act (FDPA) and the German Telemedia Act (TMA). The following information shall give an overview of what personal data is and what happens to your personal data while browsing our website.

Data collection on our website

The data processing on this website is done by the so called „responsible authority“ as the website operator. Contact details can be found in the „Responsible Authority“ section or in the Site Notice of this website.

What are personal data?

According to Art. 4 § 1 of GDPR personal data are any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, sex, date of birth, age, location data, residential address, phone number, email address or IP address. This enumeration is not final and serves to illustrate what shall be understood by the term „Personal Data“.

Do we collect per­son­al data?

The use of our web­site is gen­er­al­ly pos­si­ble with­out your per­son­al data.

Pro­cess­ing of cus­tomer data and con­tract data

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 § 1, letter b of GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same. More about this in sections „Cookies“ and „Matomo“.

Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Trans­mis­sion of data on con­tract con­clu­sion for traders and prod­uct ship­ment

We trans­mit per­son­al data to third par­ties only if it nec­es­sary to ful­fill a con­tract, eg trans­mit­ting data to the ship­ping agent or to the com­mis­sioned cred­it in­sti­tu­tion in charge of the pay­ment. There is no fur­ther trans­ mis­sion of data to third par­ties un­less you have giv­en your ex­plic­it per­mis­sion. There is no trans­mis­sion of data to third par­ties for com­mer­cial pur­pos­es.

How do we collect your personal data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a form. Other data are collected automatically by the IT systems of our provider when you visit the website. These data are primarily technical data such as the webbrowser, the operating system you are using or the date/time when you accessed the resource. These data are collected automatically as soon as you enter our website. More about this in section „Server log files“.

What do we use your personal data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site. More about this in sections „Cookies“ and „Matomo“.

What rights do you have regarding your personal data?

Right to information

According to Art. 15 of GDPR you have the right at any time to demand information about your stored data, its origin, its recipients, the purpose of its collection and transfer to third parties at no charge.

Right to amend / correction

According to Art. 15 and Art. 16 of GDPR you have the right at any time to demand the correction of incomplete or incorrectly collected personal data at no charge.

Right to data portability

According to Art. 20 § 1 of GDPR you have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will, according to Art. 20 §. 2 of GDPR, only be done to the extent technically feasible.

Right to deletion

According to Art. 17 of GDPR you have the right at any time to demand the blocking or deletion of your personal data at no charge.

You can contact us at any time via letter to the address of the responsibility authority or email to the email address of the data protection officer if you have further questions on the topic of personal data.

In the case of manifestly unfounded or, in particular in the case of frequent repetition, excessive requests, we reserve the right, according to Art. 12 § 5 of GDPR, to demand an appropriate fee, taking into account the administrative costs of notifying or completing the requested action, or to refuse processing of the request.

Right to complaint

According to Art. 15 of GDPR if there has been a breach of data protection legislation, you have the right at any time to file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the state in which our company is headquartered. The competent regulatory authority for the responsible authority is the state data protection commissioner of the state North Rhine-Westphalia / Germany.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. More about this in sections „Cookies“ and „Matomo“. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. More about this in section „Analytics“.

Revocation of your consent to the processing of your personal data

Many data processing operations are only possible with your express consent. That's why we ask you if necessary in the appropriate places on this website. You may revoke your consent at any time with future effect. An informal letter to the address of the responsibility authority or email to the email address of the responsible authority is sufficient to make this request. Data processed before we receive your request may still be legally processed.


General information and mandatory information

We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy. Please note that data transmitted via the internet (eg via email communication) may be subject to security breaches. A complete protection of data from access by third parties is not possible.

Responsible authority

According to Art. 4 § 7 of GDPR the responsible authority is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Responsible authority for this website is:

Ernst Kraemer & Söhne GmbH & Co. KG
Feldburgweg 107
47918 Tönisvorst

Data protection officer

We have appointed a data protection officer for our company, who may be contacted as follows:

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.


Data collection on our website

Transmittance encryption Picture: https.gif

This site uses transmittance encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your webbrowser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your webbrowser's address bar. If transmittance encryption is activated, the data you transfer to us cannot be read by third parties.


If you contact us via i.e. the order- / inquiry form, in accordance with Art. 5 § 1, letter c of GDPR, we will collect the information reasonably necessary for contacting you. This information is stored for the purpose of processing your request and in case of follow-up questions. In addition to the product configuration, we collect data from the following categories:

This information is usually not disclosed to third parties because there is no reason to do so. However, should the request for transfer occur in the course of further processing, this will not be done without your prior consent.

The processing of the form data takes place exclusively on the basis of your consent according to Art. 6 § 1, letter a of GDPR. You can revoke this consent at any time. More about this in section „Revocation of your consent to the processing of your personal data“.

According to Art. 17 § 1 of GDPR the data you provide on the contact form will retain at the responsible authority until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Server log files

In order to monitor the operation of the website and to track any errors, but also to ensure that no unauthorized third parties have access to the systems, the provider of this website stores so-called „log files“, i.e. short-lived information about who did what when. This information is transmitted automatically by your web browser:

The basis for data processing is Art. 6 § 1, letter b of GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. A combination of these data with other data sources does not take place explicitly.

Additional basis is Art. 6 Abs. 1 letter f DS-GVO. The responsible authority as a website operator has the legitimate interest to protect his offers against misuse and unauthorized access. These log files are only accessible to system administrators and privileged programmers and are automatically deleted after 7 days.


Some of our web pages use so-called cookies. Cookies are small text files that are stored on your device by your webbrowser to make our website more user-friendly, efficient, and secure. They contain no viruses and do no harm. This external website provides further information about what cookies are and what they're used for. Most of the cookies we use are so-called „session-cookies“ which are automatically deleted after your visit. Other cookies remain on your device, but only until you delete them. These cookies allow us to recognize your webbrowser when you next visit our website.

You can configure your webbrowser to inform you when a cookie shall be stored on your device. It can be configured to automatically accept cookies under certain conditions or to always reject them. Additionally it can be configured to automatically delete cookies when closing it. Please note that functional cookies are necessary to provide certain functionality on a website. A general deactivation of cookies will also apply to those cookies and thus may limit or break the functionality of this website.

Cookies which are necessary to allow electronic communication or to provide certain functionality you may require to use (e.g. a shopping process) are stored pursuant to Art. 6 § 1, letter f of GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (eg „Matomo“ -analytic-cookie used for statistical analytics of our website) are also stored, they will be treated separately in this privacy policy. More about this in sections „Cookies“ and „Matomo“.



Google reCaptcha (Spam-protection)

We use the Google service reCaptcha to protect us from spam messages. Google reCaptcha is a technology that can distinguish a human from a computer program. In this way, it can be recognised with a high degree of probability whether a human or a computer is making entries in one of our forms. Google uses the following data to check whether you are a human or a computer: IP address of the end device used, the website that you visit on our site and on which the captcha is integrated. the date and duration of the visit, the identification data of your web browser and operating system, your account if you are logged in to Google, the mouse movements on the reCaptcha the mouse movements on the reCaptcha areas as well as tasks in which you have to identify images.. The legal basis for the described data processing is Art. 6 § 1, letter f of GDPR. There is a legitimate interest in this data processing on our side in order to ensure the security of our website(s) and to protect ourselves from abusive automated form use (attacks).

Matomo (formerly Piwik)

This website uses the open source web analytics service Matomo for the statistical evaluation of the use of our website by the visitors. We use Matomo for this, because we explicitly want to do without the usual external analysis by Google Analytics.

We analyze with Matomo, where visitors come from our website, with which terminals (PC, laptop, mobile device) our website is called up, which contents are relevant for you and where there may be problems in the use of our website. We do not conduct a specific observation of our users as identifiable persons. All data including the IP address will be processed anonymously.

Matomo also uses cookies for this service. The information generated by the Matomo cookie is stored exclusively on a server in Germany. The Matomo cookie remains on your device until you delete it.

The Matomo cookie is stored on the basis of Art. 6 § 1, letter f of GDPR. The responsible authority in charge as a website operator has a legitimate interest in the anonymised analysis of user behavior in order to optimize both his website and his advertising.

None of the information generated by the cookie about the use of this website is passed on to third parties. You can prevent the storage of the cookie by a corresponding setting in your web browser; however, we point out that in this case you may not be able to fully use all functions of this website, because they require an activated cookie usage.

If you do not agree with the storage and use of your personal data, you can disable the storage and use in the next paragraph. In this case, a so-called opt-out cookie is deposited in your web browser, which prevents Matomo from saving usage data. Deleting your cookies will result in deletion of the Matomo opt-out cookie as well. The opt-out must be repeated when revisiting our website.

If you have already deactivated the storage and usage, you will see the corresponding information in the next paragraph.

Current setting on your device:


This website uses the CleverReach service for sending newsletters. The provider is CleverReach GmbH & Co. KG, Schafjückenweg 2, 26180 Rastede, Germany (hereinafter: „CleverReach“).

CleverReach is a service with which the newsletter dispatch can be organised and analysed. The data you enter for the purpose of receiving newsletters (e.g. your name and email address) are stored on CleverReach's servers in Germany or Ireland. Our newsletters sent with CleverReach enable us to analyse the behaviour of the newsletter recipients. For example, we can analyse how many recipients have opened the newsletter message and how often which link in the newsletter was clicked. With the help of so-called conversion tracking, it can also be analysed whether a predefined action (e.g. the purchase of a product on our website) has taken place after clicking on a link in the newsletter. For more information on data analysis using CleverReach newsletters, please visit the CleverReach website..

The data processing is based on your consent (Art. 6 § 1, letter f of GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing operations already carried out remains unaffected by this revocation.

If you do not want CleverReach to analyse your data, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message. The data you provide us with for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you unsubscribe. Data that has been stored by us for other purposes remains unaffected by this. After you have unsubscribed from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a so-called blacklist if this is necessary to prevent future mailings. The data from this blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 § 1, letter f of GDPR). The storage in the blacklist is not limited in time. You can object to this storage if your interests outweigh our legitimate interest. For more details, please refer to the data protection provisions of CleverReach.


Order processing


We have concluded an order processing agreement (AVV) with the service provider, CleverReach. This is a contract required by data protection law, which ensures that the processing of personal data of our website visitors only takes place according to our instructions and in compliance with the provisions of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (FDPA).